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Customer Service Contact Centers are a critical component in the operations of modern companies, and should be included in each organizations overall business process management (BPM) strategy.
A key initiative that CLAROS is developing is a national disaster preparedness and response communications solution that can process millions of calls per hour providing the people of the United States critical information in times of need.
CLAROS has developed systems to meet the critical information and communications management demands of national crises and disaster situations. Disaster and National Crisis situations can require simultaneous communication with tens of thousands of people, quickly, efficiently, and in real time. CLAROS is capable of providing a scalable, fully integrated, real-time, coordinated, two-way, interoperable communications, national disaster preparedness and response contact management system designed to assist Government and responding organizations and safeguard the nation.
Contact Center Managers are staffed predominately by Service Disabled Veterans of the United States military that have undergone an accredited 600-hour, 15-week, comprehensive training program. CLAROS believes these managers are the most disciplined, dedicated and efficient call center professionals ever assembled. Each supervisor and call center associate has been fully trained and screened to ensure you, and your customers, the highest quality service.
CLAROS is able to offer this combination of low-cost and high-performance through expert planning and implementation of Enterprise Architecture and Business Process Analysis enhanced by the adaptation of proprietary state-of-the-art Artificial Intelligence (AI), Natural Language Processing (NLP) and voice recognition technology technology developed for US Government agencies.
CLAROS currently provides a full range of traditional call center services with emphasis on a live at-home agent program, Managed by former US Military - Service Disabled Veterans. This service includes a remote workforce comprised of highly trained Service Disabled Veteran Call Center Managers that oversee a trained Call Center at-home agent workforce.
There are about 40,000 paralyzed veterans who suffer from spinal dysfunction as a result of war injuries, and must use wheelchairs. Only about 30% of these disabled individuals are currently employed because many employers do not want to incur the additional costs of training and providing special accommodations required by disabled individuals. Remote contact center services are a perfect solution for these heroes.
Clients can be assured that no call is ever handled overseas. CLAROS maintains a professional team of people, professional environment and advanced state-of-the-art technology along with a solution process second to none in the industry. CLAROS Contact Center services provide 24/7/365 support. It is intended that this remote contact center workforce provide escalated call center support to the national disaster preparedness and response communications solution currently under development. Giving our Service Disabled veterans pride and purpose once again helping safeguard the people of the United States.
